Simply Stupendous Service

Aren’t these the cutest shoes?  Except that on the third wearing, I happened to look at the heels and saw that the plastic piece on the wedge had snapped off.  

On both shoes.wedges cropped

Weird.

One shoe and I think maybe I caught it in the sidewalk.

Maybe the dog chewed it off.

Maybe, maybe.

But both shoes.  Well, that’s a problem.  

I emailed Simply Soles and let them know that my great raspberry cork wedges seemed to be defective.  They emailed back that same night:  A message that I wasn’t the only one who reported a problem.  They were sending me a new pair.  No need to return the defective ones.

Lo and behold, I got a package this morning – the next day.  A brand spanking new pair.

Great selection of shoes, terrific catalogue (and web site!) and simply stupendous service.

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